How to revalidate an e-ticket (Cryptic)


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When can you revalidate? Revalidation prerequisites
  • When the flight number changed
  • When the flight date or time changed
  • When the arrival or departure airport is different but still in the same city
  • When the airline changed. In this case, airlines must have an interline agreement
  • The fare is the same
  • The fare rules allow the revalidation
  • The origin or destination airport can be different but in the same city. For example, LHR is an acceptable alternative for LGW.
  • The status of the e-ticket coupons is O (open) or A (airport control)
  • The airline allows the revalidation
  • The FV element is present in the PNR


Note: If in doubt, check with the airline, as there might be exceptions to these rules.

How to revalidate


Note: For e-ticket coupons status different than O or A, contact the airline. Only the airline can change the status.

  1. Display the e-ticket. Enter:
    TWD

  2. Check that the e-ticket coupons status is O or A.
    TWD/L12
    TKT-2201234567890        RCI-                     1A  LOC-444OOO
     OD-FRAFRA  SI-      FCPI-0   POI-BRU  DOI-05AUG24  IOI-00222222
       1.BRONSON/BEN               CHD            ST
     1 OFRA LH 120   W 20SEP2015 OK WNCDE03/CH25  O   20SEP20SEP 1PC
     2 XMUC LH 772   W 20SEP2220 OK WNCDE03/CH25  O   20SEP20SEP 1PC
     3 OBKK LH 773   W 25SEP2300 OK WNCDE03/CH25  O   25SEP25SEP 1PC
     4 XMUC LH  93   W 26SEP0700 OK WNCDE03/CH25  O   26SEP26SEP 1PC
        FRA
    FARE   F EUR       432.00
    TOTALTAX EUR       558.44
    TOTAL    EUR       990.44
    /FC FRA LH X/MUC LH BKK233.49LH X/MUC LH FRA233.49NUC466.98END R
    OE0.925058
    FE FARE RESTRICTION MAY APPLY
    FP CASH
    FOR TAX/FEE DETAILS USE TWD/TAX

  3. Revalidate the e-ticket. Enter, for example:
    TTP/ETRV/L24/S4-5/E3-4
    Component Description
    TTP Ticketing transaction code
    /ETRV Electronic ticket revalidation option
    /L24 FA or FHE e-ticket line number
    /S4-5 Changed segment numbers
    /E3-4 Original e-ticket coupon numbers


    If there is no FA or FHE element in the PNR, enter the e-ticket number with the FHE entry and associate it to both the changed segments and the passenger.

    Enter HE FH or HE ETT for more information.

  4. Enter TWDRT to display the e-ticket again and check that the segments in the PNR match the segments in the e-ticket record.

    When you revalidate an e-ticket, the airline might allow you to manually update the Not Valid Before (NVB) and Not Valid After (NVA) dates.
    For example, enter:
    TTP/ETRV/L24/S4-5/E3-4/NVB10FEB/NVA15FEB

    TTP Ticket issuance transaction code
    /ETRV Slash, e-ticket revalidation code
    /L24

    Slash, line identifier (/L) and FA/FHE line number

    /S4-5

    Slash, segment identifier (/S) and changed segment numbers

    /E3-4

    Slash, e-ticket coupon identifier (/E) and original e-ticket coupon numbers

    /NVB10FEB Slash, Not Valid Before identifier (NVB) and date
    /NVA15FEB Slash, Not Valid After identifier (NVA) and date


    Note: You can either update the NVB or NVA date or both. This doesn't modify the TST, but the e-ticket is considered as manually priced and is no longer guaranteed by Amadeus.

How to check if the airline allows the revalidation?

  1. Enter HE ETT XX (xx = airline code).
    HEETTSN
                            SN E-TICKETING        EN   2JUL24 1359Z
     MARKET                                                REFERENCE
     ------                                                ---------
     AO AR AT BH ML SL ZM ZW                                    MS22
     BE BG CL EE GB GH HU IE IS KE MA MT MX NL RO TZ UG         MS64
     JP US                                                     MS106
  2. Enter MS, followed by the number related to the market. For example:
    MS106

  3. Enter MD to move to the next page. The Revalidation field value must be Y.
                            SN E-TICKETING        EN   2JUL24 1359Z
    
     EXCHANGES ALLOWED:      E-TKT TO E-TKT:Y
                             E-TKT TO PAPER:Y
                             PAPER TO E-TKT:Y
    
    
     DISPLAY :               /ORG:N       /TVL:Y
                             /FTI:Y       /FLT:Y
                             /FOP:Y       /RCI:Y
                             /TKT:Y
    
     HISTORY                 :Y     REVALIDATION             :Y 
     PRINT       (US ONLY)   :N     REFUND                   :Y
     VOID                    :Y     VOID EXCHANGE/REISSUE    :Y    
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